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WordPress Maintenance & Support

Ongoing WordPress support from a team that learns your websites.

The most useful support relationship gets better as the technical context becomes familiar. We help agencies maintain, troubleshoot, and improve existing WordPress sites through clearly scoped ongoing work and repeat project collaboration.

01 What support covers

Six things a support relationship handles.

01

Updates and compatibility checks

Plan WordPress, theme, and plugin updates with attention to dependencies, backups, and testing. Ongoing monitoring is included only where scoped.

02

Bug fixes and technical troubleshooting

Investigate broken behavior, plugin conflicts, forms, integrations, and unexpected changes.

03

Feature improvements and enhancements

Extend established websites as the client’s needs evolve, without forcing a fresh development relationship for each request.

04

Site changes, migrations, and upkeep

Help with technical maintenance tasks, hosting moves, environment changes, and structural improvements when scoped.

05

Performance and security follow-through

Address maintenance-related risks and recommend performance or security work when issues emerge. Deeper engagements may be scoped separately.

06

Coordination for agencies

Give agency contacts a consistent point of communication, clear estimates, priorities, and documented handoffs for repeat requests.

02 How the relationship works

A better way to handle the next request.

This is repeat collaboration, not a promise of unlimited tasks. Each request is scoped and agreed, and each one makes the next easier.

01

Get familiar

Agency: Shares access, background, and what matters most about the site.
Stadi Works: Reviews the setup, plugins, and history, and keeps notes.
02

Receive and scope

Agency: Sends a request, with whatever detail is available.
Stadi Works: Clarifies it, writes scope and assumptions, and sends an estimate.
03

Implement safely

Agency: Approves the estimate and priorities.
Stadi Works: Makes the change on staging where available, with a rollback path.
04

Test and review

Agency: Reviews the result and gives feedback.
Stadi Works: Tests key journeys, fixes issues, and documents the change.
05

Keep the context

Agency: Sends the next request when it comes.
Stadi Works: Starts from the notes, not from zero.
03 Ways to work together

Three arrangements, chosen to fit.

01

One-off fixes and technical support

Individual fixes, investigations, and changes, quoted or estimated as they come up, with no commitment beyond the task.

Often a fit forAn occasional bug, change request, or investigation.
02

Ongoing, as-needed development and support

Work arranged as requests arrive, around agreed availability and priorities. There is no fixed monthly volume.

Often a fit forAgencies with a steady flow of requests who want a team that already knows their sites.
03

Recurring website care, when explicitly scoped

Regular maintenance under a written scope. Security updates, monitoring, backups, and troubleshooting are covered only where the agreement says so.

Often a fit forSites that need predictable attention without a new conversation each time.
Can be written into a recurring scope
UpdatesBackupsMonitoringSecurity updatesTroubleshooting

None of these is required. A partnership does not need a monthly retainer, and none of them includes unlimited support. Anything recurring is scoped with you and written down, including what it does and does not cover.

How engagement and pricing work →
For agencies with their own clients

Support that stays behind your name.

How we handle confidentiality →
  • You remain the contactThe agency stays the main client-facing contact unless we agree otherwise.
  • You control client communicationWe do not contact your end clients unless you authorize it, and can join a client meeting when you approve.
  • Documented handoffsNotes and clear estimates for every request, so repeat work stays consistent.
06 Questions

Questions about ongoing support.

Practical answers about how we work, with no fixed fees or response times implied.

Yes. Individual tasks can be quoted or estimated as they come up, with no commitment beyond the task itself.

No. A recurring arrangement is available when it suits you and is explicitly scoped, but it is not required.

Whatever is written into the agreement: for example updates, backups, monitoring, security updates, and troubleshooting. We list what is included and what is not, so nothing is assumed.

Yes, and that is a common setup. We keep notes on each site, so context builds up across repeat requests.

Case by case. We do not promise fixed response times or constant availability. Tell us what is happening, and we confirm what is realistic.

We review the request, write down scope and assumptions, and send an estimate. Work begins after you approve it, and anything that grows beyond scope is raised first.

Start a conversation

Looking for a WordPress partner you can keep coming back to?

Tell us how many sites you manage, the types of requests you receive, and how you’d prefer to collaborate. We’ll discuss a sensible arrangement.

Helpful to bring
  • How many sites you manage
  • The kinds of requests you get
  • Hosting and platform details
  • How you would like to work

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